FAQs

TOPSTIDE offers prices lower than others due to our ability to synthesize research chemicals in our own labs. We are distributors for some of the top online retailers, which gives us an advantageous market position. Our vertical integration and high volume enable us to lower prices much more effectively than the competition.

All orders go through our fraud detection system to ensure a safe and secure shopping environment. If we have any issues we will reach out to you directly. This pertains to all orders and every customer. It’s also likely we are waiting for your payment to clear if it has been several days.

Yes, HPLCs can be found on the product page.

Unfortunately, we cannot apply discounts after your order is placed. You can use the code on your next order.

The post office does a great job with millions of packages, on occasion a package may encounter being mishandled. If you are the unlikely recipient of such a misfortune, please contact us immediately with:

1. Your order number in the subject line –Shorted/Damaged
   Ex: ORDER#123456 – Shorted/Damaged
2. Clear and visible Photo documentation of the following:
   Packaging
   Paper insert
   Packing slip (if applicable)
   Product
3. Please ensure you send us photos and a description of the issue
4. Send email to service@peptide24h.com

Please ensure all steps are complete prior to emailing TOPSTIDE. This will ensure your request receives a response in a timely manner. If we do not receive all the proper information outlined above, we will not be able to remedy the situation quickly. We understand that the situation is unfortunate; we stand by our product and commitment to our customers. Please Note: We document all claims and review them prior to providing a resolution.

To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.